Returns and legal guarantee

1. Fourteen-day right of withdrawal

A consumer may withdraw from a distance purchase contract without giving a reason within 14 calendar days. The period starts on the day after the consumer, or a third party named by the consumer other than the carrier, receives the goods. For goods delivered separately under one order, it starts after receipt of the last item.

Before the deadline, send an unambiguous statement using the online withdrawal function, the model form below, or email orders@marabika.lt. The online function may also be used before delivery and immediately sends an email confirmation.

Send the goods no later than 14 calendar days after the notice to MB MARABIKA, Algirdo g. 85-71, LT-03235 Vilnius, Lithuania. Include the order reference for faster matching; this administrative request does not limit the right of withdrawal.

2. Refund and delivery costs

We refund all contract payments within 14 calendar days after receiving the withdrawal notice, including the cost of our least expensive standard delivery. Any extra cost of a more expensive delivery choice is not refunded.

The refund uses the original payment method unless another method is expressly agreed without fees. We may withhold it until the goods are received or proof of dispatch is supplied, whichever happens first.

For withdrawal from conforming goods, the consumer pays only the direct return cost. For defective or incorrect goods, the seller bears reasonable initial delivery and return costs.

3. Condition of goods and exceptions

Goods may be handled only as necessary to establish their nature, characteristics and functioning, as in a physical shop. The consumer is responsible only for diminished value caused by excess handling. Missing original packaging does not by itself remove the right, but the goods must be safely packed for transport.

Perfume and cosmetics are not subject to a blanket no-return rule. An exception may apply only where the law permits it, for example to genuinely sealed goods unsuitable for return for health-protection or hygiene reasons after their seal has been broken. We assess this narrowly for the specific product; merely being perfume or cosmetics is not enough.

Other statutory exceptions may apply, such as clearly personalised goods. Any applicable exception is disclosed clearly before purchase.

4. Defective goods and the two-year legal guarantee

The seller is liable for lack of conformity appearing within two years after delivery. The consumer must notify the seller within two months after discovering it. These rights are independent of any commercial manufacturer warranty.

Contact orders@marabika.lt, +370 614 00 999, or write to us. State the order reference, problem and requested remedy. Purchase may be proved by an order confirmation, bank record or other suitable evidence, not only a paper receipt.

The consumer may first request free repair or replacement unless impossible or disproportionate. Where conformity is not restored, the defect recurs or is serious, the consumer may seek a proportionate price reduction or terminate the contract. The seller bears necessary return costs. On termination, the refund is made within 14 calendar days after receiving the goods or proof of dispatch. Defective goods need not be unused or in their original box.

5. Model withdrawal form

To: MB MARABIKA, Algirdo g. 85-71, LT-03235 Vilnius, Lithuania; orders@marabika.lt.

I hereby give notice that I withdraw from my contract of sale for the following goods: [goods]. Order/contract reference: [reference]. Ordered on [date], received on [date]. Consumer name and address: [details]. Date: [date]. Signature is required only for a paper form.

The model form is optional; any unambiguous statement is sufficient. The easiest method is the online withdrawal function.

6. Help and disputes

We reply to questions and complaints within 14 calendar days: orders@marabika.lt, +370 614 00 999, MB MARABIKA, Algirdo g. 85-71, LT-03235 Vilnius.

If the response is unsatisfactory, a consumer may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT), A. Goštauto g. 12, 01108 Vilnius; tarnyba@vvtat.lt; +370 5 262 6760; legal entity / E-delivery address 188770044; vvtat.lrv.lt, or use the Consumer Rights Information System (VTIS). Court remedies remain available.